You and ReceptionBook.com
Hotels join the ReceptionBook.com community by paying an annual membership fee.
As part of the community membership hotels are entitled to:
- ReceptionBook.com PMS - Front office reservation and property management system
- ReceptionBook.com – Online booking engine – allowing you to accept
direct website bookings through your own website
- ReceptionBook.com – Tour Operator Reservation System – allowing
you to grant access to tour operators to your availability chart and subsequently
to make bookings online
ReceptionBook.com PMS
Front Desk Reservations
The ReceptionBook.com reservation system provides a front desk / reservation
booking form customised to meet the specific requirements of inhouse
bookings.
The system
is designed to deliver an easy to read calendar with colour coding
to allow instant identification of different booking levels.
Reservations, extras,
amendments, cancellations, payments and invoices for both individual and group bookings
can be edited using our intuitive booking software.
Pricing , Finances & Checking-out
ReceptionBook.com pricing engine is designed to meet the needs of operators using
seasonal based pricing.
This is combined together with more sophisticated requirements such as children,
deposits and extras.
All these are easily edited by the hotel owner to ensure
revenues are optimised for the benefit of operator and customer alike.
Payments
can be registered by authorised members of staff and invoices and receipts generated.
ReceptionBook.com will accept and hold details of credit cards for all major
card issuers worldwide on our secure server.
ReceptionBook.com dynamically updates billing information to facilitate check-out
at any time from authorised members of staff.
Extras and discounts can be
added and groups can be checked out individually or as one payment.
Financial Reporting
ReceptionBook.com comes with a number of standard reporting options available to
download in Excel or Access.
User specific reports can
also be constructed by letting the ReceptionBook.com team know what is required;
we will get back to you with the report in a week at no extra charge.
Access and security
Hotel staff are issued with a user specific password and ID enabling access to the
system. This can be tailored to prevent unauthorised use of specific areas of the
system.
A full audit trail of all transactions is maintained which incorporates
this user id.
ReceptionBook.com – Online booking engine
ReceptionBook.com shows real-time
availability within your own website for direct internet customers.
With our reservations software, guests:
- Visit your website and explore your property information pages.
- Click on your Reservations link and check if you have rooms available for chosen
dates.
- Choose their preferred room type, rate and any optional extras.
- Are provided with a proforma based on your rates including seasonal and occupant
variations.
- Enter their personal and credit card details onto the ReceptionBook.com secure server.
- Receive instant confirmation and an automatic email detailing their provisional
reservation (a copy of which is emailed to you).
On logging in to your hotel’s secure area on ReceptionBook.com, details of new provisional
bookings are shown, a room is provisionally held and you are able to see
financial details for the booking.
With a simple click, the booking is confirmed and an automatic confirmation email
is then sent to the guest.
ReceptionBook.com does NOT clear any guest credit card payments or charge money to the guest's
credit card but hope to start offering merchant accounts in the near future, we can however link to any payment system you currently use including Paypal.
ReceptionBook.com – Tour Operator Reservation System
Hotels have three options of linking within the travel community:
- Allow booking offices to see your exact room availability.
- Allow Trusted Tour Operators and agents to view your overall availability.
- Allow new tour operators and agents to get in contact.
The ReceptionBook.com trusted tour operator feature allows trusted
agents to check availability, hold or provisionally book rooms through a secure
section of our site without the necessity of time consuming telephone calls or emails.
The system provides tour operators invoices and receipts based on your issued
contract.
As the East African travel sector increases in size and diversity we at ReceptionBook.com
offer an introduction service within the community enabling new contacts to be made
ensuring fuller hotels and happier guests.